Warranty, Roadside Assistance, & Tire Protection
Warranty
WHO MAKES THIS LIMITED REPAIR WARRANTY (“WARRANTY”): This limited repair warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This Warranty is made by the Independent Service Facility (“Facility”) who is so named on the original repair invoice and performed the service/repairs on your vehicle. This Warranty may be honored by any Facility participating in this program, or other authorized facility anywhere in the United States and Canada. This Warranty is not a warranty of Sonsio Management, Inc., TECHNET, either company’s affiliates, subsidiaries or any of their employees, or member companies. In addition, Sonsio Management, Inc. serves as the administrator (“Administrator”) only.
WHAT IS COVERED BY THE WARRANTY: This Warranty covers the following types of repairs and services: A. Air conditioning, heating, and climate control systems B. Brake system(s) C. Electrical system(s) D. Emission control system(s) E. Engine cooling system(s) F. Electronic engine management system and other on-board computer systems (engine, body, brake, and suspension computers), cruise control systems G. Engine performance or drivability services and repair H. Exhaust system(s) I. Fuel system(s) J. Ignition system(s) K. Other minor repairs L. Starting and charging systems M. Steering/suspension systems, wheel bearings, CV joints, half-shafts, and driveshafts N. Hybrid drive battery replacements, effective July 1, 2016
The Independent Repair Facility warrants that the above repairs and services performed at their location will be free from defects in materials and workmanship for 60 months or 50,000 miles, whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair invoice (“Warranty Period”). This Warranty is conditioned on the vehicle being subjected only to normal use and receiving reasonable and necessary maintenance during the Warranty Period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the Warranty Period, the Facility has the option to either perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you, or refund to you the entire charge for the warranted repairs, minus any previous refunds or credits.
STATE OF CALIFORNIA ONLY: A buyer of covered products or services has the right to have warranty service performed during the warranty period. The warranty period will be extended for the number of whole days that the vehicle has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect, and the buyer notifies the warranty administrator of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return his vehicle for a replacement of parts, if applicable, or a refund, in either case, subject to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under any law.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE: You must keep a copy of the original repair invoice and present it when seeking service under this Warranty. If Warranty work is performed, you must temporarily surrender possession of the original repair invoice, or a legible copy of the same. If you can reasonably return to the original service Facility, you must return your vehicle to Facility and present your copy of the original repair invoice to the Facility.
If you are unable to reasonably return your vehicle to the original repair Facility, then prior to any Warranty repair work being performed, you must call the Warranty Administrator, at 1-866-588-0728, from 8:00 a.m. to 8:00 p.m. Monday through Friday (EST), Saturday from 8:00 a.m. to 5:30 p.m., excluding U.S. holidays. The Warranty Administrator will direct you to the nearest participating Facility location. If there are no participating Facility locations in your area, you may take your vehicle to a non-participating service facility in your area. If the non-participating service facility will not accept payment from the Warranty Administrator, you must pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement. In all cases, these original document(s) will be returned to you as soon as practicable.
WHAT IS NOT COVERED BY THIS WARRANTY: You must pay for any non- warranty service you order to be performed at the same time as the Warranty service. This Warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration, or “tampering with.” This Warranty does not cover replacement or repairs due to normal wear and tear. The Facility’s employees and/or agents do not have authority to modify the terms of this Warranty nor to make any promises in addition to those contained in this Warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific rights, and you may also have other rights, which vary from state to state.
AUTOMOTIVE REPAIRS EXCLUDED FROM WARRANTY: This Warranty does not cover repair(s) or replacement(s) except as listed in the section, “What is Covered by this Warranty,” even though the Facility may offer other services. Specifically excluded are any repairs involving the removal of the engine, transmission, or transaxle, or the replacement or removal of internally lubricated parts and other such repairs as listed below.
I. ENGINE
A. Any internal repairs or replacement of internal components, or replacement of engine assembly.
II. TRANSMISSION, TRANSAXLES
A. Automatic – any internal repair or component replacement
B. Manual – any internal repair or component replacement
C. Clutches – clutch component or assembly repair and replacement
III. DRIVE AXLE/DIFFERENTIAL ASSEMBLY
A. Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly
Ring gear, pinion shaft, and related gears
Associated bearing with above
Pinion seal IV. AUTO BODY, PAINT, MOLDING REPAIR
A. Any repair or materials related to auto body repair work
B. Glass related repairs
IV. REPAIRS PERFORMED ON COMMERCIAL VEHICLES with a load carrying capacity greater than 1 1/2 tons
V. TIRES, BATTERIES (excluding hybrid drive battery replacements)
VI. USED OR SALVAGED PARTS VIII. PREVENTIVE MAINTENANCE SERVICES (excluding belt and hose replacement)
A. Oil changes, fluid changes, and flushes, wiper blades, filters
NATIONWIDE WARRANTY ADMINISTRATOR P.O. BOX 17659, GOLDEN, CO 80402-6027 1-866-588-0728
Roadside Assistance
This Roadside Assistance Program (the “Program”) is complimentary with your purchase of $25.00 or more in parts and/or service for your vehicle from this TechNet Auto Service facility. Your Program benefit begins on the date identified on your invoice from the participating authorized service facility and continues for 365 days from the date of your invoice (“Coverage Period”). All services provided through the Program are described below:
Covered Vehicle: Coverage is specific to the vehicle identified on the invoice (the “Covered Vehicle”) and will be provided to the vehicle owner, spouse, and/or dependent children when driving the Covered Vehicle. Requests for roadside assistance will only be honored for Covered Vehicles under the Program.
Covered Vehicles Exclude: Vehicles with a manufacturer’s load rating capacity greater than one and one-half tons including vehicles designed for, built for or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motorhomes and Class C (or Type C) Motorhomes. Any motorcycles. Any emergency service vehicle, any vehicle used for hire, towing, construction, or postal service. Any vehicle used for farm, ranch, agriculture, or off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority).
Roadside Assistance: If you are in need of roadside assistance for your Eligible Vehicle, you may contact a licensed service provider of your choice. You may also contact the Administrator for assistance in locating a licensed service provider by calling 1-866-588- 0728. This toll-free number provides access to a roadside assistance dispatcher 24 hours a day, 365 days a year. This service requires the use of a credit card to arrange for dispatch.
Benefit Limit: The Program benefit is limited to the reimbursement of two (2) roadside assistance incidents for any covered services per Coverage Period per Covered Vehicle, up to a maximum eligible reimbursement amount of seventy-five ($75.00) dollars per disablement (the “Benefit Limit”). The total maximum reimbursement during any Coverage Period will under no circumstances exceed one hundred fifty ($150.00) dollars per Covered Vehicle. You will be reimbursed for covered services up to the Benefit Limit upon our receipt of your complete request for reimbursement.
Covered Services:
Towing – When towing is necessary, the disabled Covered Vehicle will be towed to the nearest qualified repair facility or to the repair facility of your choice.
Lock-Out Assistance – Assistance will be provided in unlocking the Covered Vehicle in the event the keys are lost or locked inside.
Flat Tire Assistance – If the Covered Vehicle’s spare tire is serviceable, it will be installed to replace the flat tire. If the disabled Covered Vehicle has no serviceable spare, or if it has two or more flat tires, the vehicle will be towed.
Fuel, Oil, Fluid and Water Delivery Service – An emergency supply of gasoline (where permitted), oil, fluid and water will be delivered to any Covered Vehicle in immediate need. The customer must pay for the costs of the actual fluids delivered.
Battery Jump-Start – If a battery failure occurs, a battery jump-start will be provided to start the Covered Vehicle.
Service Limits & Requirements: Service is limited to the Covered Vehicle and will be provided to the vehicle owner, spouse and/or dependent children when driving the Covered Vehicle. The Benefit Limit applies to all Covered Services. Program coverage includes, per Covered Vehicle, up to two (2) reimbursable roadside assistance incidents per Coverage Period. The Program is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair. The driver of the Covered Vehicle must be with the Covered Vehicle when the Service Provider arrives, as roadside assistance cannot be provided to an unattended vehicle. If the driver is not with the Covered Vehicle, you may be charged for an associated fee by the Service Provider that is not covered or reimbursable under the terms of this Program.
To file a request for reimbursement, you must submit the following information within sixty (60) days of the disablement:
Your current contact information including phone number and address; the first and last name of the person driving the vehicle at time of disablement and their relation to the vehicle owner identified on the invoice; and the type of roadside assistance for which you are requesting reimbursement.
Copy of your invoice from the automotive service facility showing the following:
A Legible Date, and
Your Name, Home Address, Phone Number, and
Vehicle Year, Make, Model
A purchase of $25.00 or more in parts and/or service for your vehicle.
AND any ONE of the following
A copy of the invoice from the Service Provider
A copy of your credit card statement showing payment to the Service Provider – please conceal your credit card number before sending your statement.
The reference code provided by the roadside assistance dispatcher
Documents may be sent by fax to 1-866-924-3668, by email to mechclaims@sonsio.com, or by postal mail to TECHNET Customer Care, P.O. Box 17659, Golden, CO 80402.
Services Not Covered:
Repair or damage to a Covered Vehicle.
Cost of parts, replacement keys, lubricants, fluids; cost of installation of products or materials.
Tire repair or non-emergency mounting or removing of any tires, snow tires, or chains.
Service on a vehicle that is not in a safe condition to be towed.
Impound towing or towing by other than an authorized service provider
Vehicle storage charges.
Any additional labor related to towing due to specialized equipment or processes required to transport your Covered Vehicle due to non-factory modifications or enhancements made to the Covered Vehicle.
Towing from or repair work performed at a service station, garage or repair shop.
Towing by other than a licensed service station or garage.
A second tow for the same disablement.
Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc.
Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law.
Traffic fines, citations or penalties.
Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the Covered Vehicle in the commission of a felony.
Any roadside assistance services provided to a Covered Vehicle by a private citizen’s assistance is not covered and is not reimbursable.
Non-emergency towing or other non-emergency service.
Service Providers: The Program operates through a network of contracted service providers who have agreements to perform road and towing service for the customers of registered automotive service facilities. As independent contractors, they have exclusive control over their own equipment and personnel. Neither the Program nor the participating automotive service facility is responsible for acts or omissions of independent contractors.
TechNet Road Hazard Tire Protection
We are proud to be a TechNet Professional shop and be able to offer our customers the very best in road hazard tire protection. The truth is, tire manufacturers don’t cover things like punctures that occur during normal travel, but when you purchase this plan with your eligible tire and installation, you will receive nationwide coverage for up to 3 years.
What is Covered
With the TechNet Road Hazard Protection you will get 3 years of coverage or down to 2/32nds tread wear on your new tires. Coverage is limited to the original purchase price or replacement and cannot exceed $399 per tire. Your protection plan covers puncture, nail or glass damage, bruises or breaks, and damage from curbs or potholes.
In addition, for the first 12 months of your plan, you are eligible for flat tire changing assistance up to $75 and $25 per incident.
What Isn’t Covered
Your TechNet Road Hazard Protection Plan does NOT cover manufacturer defects, fire, theft, vandalism, off-road use, or damage from an accident.
If you are purchasing new tires from Marks Auto Service, we recommend you add TechNet’s Road Hazard Protection Plan to your purchase.
Download the complete terms and conditions here.